Privacy policy believes that privacy is very important. Therefore, we set the goal of protecting the personal data of our fans («interested persons») at all times against unauthorized use and process this information in accordance with the corresponding privacy laws. With this privacy statement, we would like to inform you how we do it and why we comply with our legal obligations regarding the processing of your information, the Cookies Law and the Telecommunications Law. The goal is to be transparent and help you to have total confidence in the integrity of your browsing experience.

Only the Spanish version of this privacy policy is binding. Translations are provided for informational purposes only. In case of discrepancies between a translation and the original Spanish version, the original Spanish version will prevail.

What kind of information do we collect?

We collect and use information you provide us. For the common use of our application Closer2event does not collect personal data, that is, when clicking on any of the labels that give you access to the third party offer, it does not imply any collection of personal data, at the most we make available addresses of email on the web in case visitors want to contact us to answer any questions, or to inform via email of news or other related questions about the accommodation shown by third parties. In which case you will be asked (at most) your name and / or email.

Information about third parties

If you make a contact with for another person through this website, you can provide personal information of that person. However, it is your responsibility to ensure that the person or persons whose personal data you have provided are aware that you have done so and understand and accept our use of the information (as described in this privacy policy).

Automatic collection of other information

We collect certain information from your computer or device automatically every time you visit our websites or applications. This information includes your IP address, the date and time of access to our services, the hardware, software or web browser you use and information about your computer's operating system, as well as the regional settings (locale \ language). We also collect information about clicks and the pages shown to you. When you make a reservation, our system records through which medium and from which website you have made the reservation.

Regarding the users of mobile devices, we also collect data that identifies your mobile device, specific configuration of the device and its characteristics, as well as the performance of the application and other system activities.

Information from other sources

Likewise, we may receive information about you of a personal nature, such as full name, email address and consumption generated from other sources, such as business partners, including affiliated partners, and independent third parties. Any data we obtain from them may be combined with the information you provide.

Hotels and designated third parties may also share information about you with us. That can only happen if you have questions about a pending reservation or if a dispute arises regarding your reservation.

Payment information

If you book with a hotel directly that works with the booking engine of a third company with which we can have direct agreements, we will not collect your payment information, or your credit card number, cardholder's name, expiration date, or the verification code, just the billing address in the case that you give them to us to generate an invoice, or the amounts consumed, this will only be possible in the case that we have any connection with the sale of accommodation or other concepts related to your trip. In that case, we will store the information on secure servers securely and transfer that information to the travel reservation provider to complete the transaction. Keep in mind that it is the provider who processes your payments, not us. You agree to review and be bound by the provider's policies and procedures before making a reservation through this website.

Location information and other device information

We may collect information about your location if you have instructed your device to send such information to the application in its privacy settings. When you use an application on a device we will collect and use information about you, such as location, in a similar way and for similar purposes to those that apply to the use of this website.

You can change the privacy settings of your device to disable the function of sharing information about your location. Keep in mind that doing so may affect some features of our application. How do we use your information?

General purposes and legal basis

We use the information collected about you for the following general purposes:

  • For the registration and management of your account;
  • To communicate with you in general, which includes sending you information about us;
  • In order to offer you the reservation of hotels;
  • To answer your questions and comments;
  • To quantify the interest in our products, services and this website, and to improve them;
  • To receive direct marketing or notify you of special offers and products or services available, whether ours or third parties, that may interest you, according to your marketing preferences;
  • To personalize your experience with us, including the personalization of the ads shown on other websites;
  • To request information through, for example, surveys;
  • To resolve disputes or problems;
  • To prevent possible illegal or prohibited activities;
  • To enforce our terms of use;
  • In any other way that has been described to you at the information collection point.

To use your personal data as described above we rely on the following legal basIs

  • Contract fulfillment: using your information may be necessary to fulfill the contract we have entered into with you. For example, if you use our services to make a reservation online, we will use your information to carry out our obligations to complete and manage the reservation.
  • Legitimate interests: we may use your information for our legitimate interests, such as providing you with the most appropriate content for you from our website, emails and electronic newsletters; to improve and promote our products and services, as well as the content of our website; and for administrative, legal and fraud detection purposes, such as disputes between business partners.
Share your data with third parties

We may share your information with the following entities:

  • Suppliers such as hotels or other external agents that complete your reservation. Through this page and its affiliated websites all products and services provided by external suppliers are described as such. The information we share with the suppliers to facilitate the reservation will be treated according to the corresponding privacy policies of the suppliers, except for the payment information. We share payment information only when necessary for the reservation provided through or made on this page and, for this purpose, we restrict the use of payment information that such providers can make.
  • You should review the privacy policies, terms of use and other policies of all travel service providers whose products and services you can purchase through this page. Please note that these providers may also contact you when necessary to obtain more information about you or your travel plans, to offer the reservation of the trip or for other purposes according to the practices described in their privacy policies and terms of use.
  • External providers that offer services or functions on our behalf such as business analytics, payment processing, customer service, marketing, public relations, survey distribution and fraud prevention. We can also authorize external suppliers to collect information on our behalf, such as when necessary for the operation of tools on our website or to facilitate the delivery of online advertisements adapted to your interests. External suppliers will have access to and may collect information only to carry out their functions.
  • Business partners with whom we can offer products or services jointly. You will know that a product or service that you have requested involves a third party if its name appears, either next to ours, or separately. If you decide to access these optional services, we may share your information (including personal information) with these partners. Keep in mind that we have no control over the privacy practices of such business partners and they can address you directly with direct marketing activities.
  • Affiliated websites: if you arrive at this website from another page we can share your registration information, such as your name or email address with the page that refers you to ours. We have not set limits to these pages when using your personal information and we encourage you to review the privacy policies of the web pages that refer you to this website.
  • We may also share your collected information if, in our sole discretion, we believe disclosure is necessary.
  • To comply with subpoenas under warning, court orders or other legitimate and enforceable judicial processes; to prove or exercise our legal rights; to defend ourselves in lawsuits; or otherwise required by law. In such cases, we reserve the right to raise any objection or waive any available legal right;
  • To investigate, prevent or take legal action regarding illegal or allegedly illegal activities; to protect and defend the rights, assets or security of this company and its subsidiaries, customers and others; and in relation to our terms of use and other agreements; or
  • In relation to a corporate transaction such as dispossession, acquisition, consolidation, with the sale of an asset or with the unlikely event of bankruptcy.
  • In addition to the above, you will receive notifications when your personal information is shared with third parties and you will have the opportunity to choose not to share such information.

Protection of your information

How long we retain the information

We may retain certain information related to your account in our files for purposes such as analysis, as well as to ensure the integrity of our records. The information retention periods depend on the purpose for which we have collected it and how we use it.

We will not retain your personal information if at any time we have collected it for longer than is necessary for our commercial purposes or to comply with legal requirements. We may retain information partially for a period of time after the termination of your contract with us or after requesting the elimination of the information, if necessary to fulfill our legal obligations or to make use of, defend or establish legal rights.

How can you control the information you provide us

Your rights and options regarding the collection and use of your information: You can choose not to provide us with your personal information, although it may be necessary to make use of certain elements shown on this website.

You have the right to ask us what personal information about you we have and you can do so by contacting .

We agree to update your personal information so that it is relevant to the established, correct and complete purposes. You can review, add or update the information you have provided by visiting your profile page on our website. This function is only available for users who have created an account.

You can request to delete your information by contacting.

We will send you an email confirming your request and its processing.

Information of minors

Children under 18 cannot use these services. We do not knowingly collect personal information from minors and we will remove any information that we have knowledge that we have collected or received without being provided by, or without the express consent, of the father, mother or legal guardian of the minor.

This website includes links to third party websites. If you access other websites through the links provided on our website, the operators of these websites may collect information about you, which may be used according to their privacy policy, which may be different from this privacy policy. We advise you to carefully read the privacy policies published on these websites to understand their process of collecting, using and revealing personal information.

International transfers

We have the obligation to inform you about international transfers. We do our best at all times to apply due diligence to our professional subcontractors, approve proper information and audit controls and protect your personal data. After all, you are placing your trust in our reputation. Your information will be stored and processed by our servers, which can be located outside the country or region where you reside and outside any multinational union (such as the European Economic Area). In addition, some companies, agents and external contractors that we hire to offer services on our behalf may need to receive or transfer your personal information to another country in order to offer their services.

Some territories may not have privacy laws as comprehensive as those established in this privacy policy or in your home country. Organizations with which we share personal information may be located in countries that do not have the same applicable protection under the law of your country and you may not be able to claim compensation in the alternative jurisdiction.

We confirm that all payment information is always stored by our inventory providers and is stored in a technological environment that complies with externally audited PCI-DSS and that we do not disclose to third parties, except for the hosting provider with whom you have a contract.

By using our services and providing us with personal information, you give your consent for your personal information provided to be transferred outside your country of origin, according to this privacy policy.

Changes to this privacy policy

We may replace or modify this privacy policy in the future and the date of the last revision will be displayed at the bottom of this page. The revisions will take effect on the third business day after the publication of this policy. We recommend consulting this privacy policy to see the latest version.

How to contact us

Contact to request the review or deletion of data. If your problem is complex, our data protection officer is committed to managing any questions you have about the treatment, use, disclosure or management of your personal information. You can contact our data protection officer by email or post using the data below.

By email:
By postal mail:
at Closer2event SL
C/. Doctor Trueta 183, 9-4
Barcelona 08005

We will endeavor to investigate your issues, resolve any problem resulting from breach by us of our privacy obligations and notify you of the result as soon as possible.

Legal information

In this policy, «we» and «our» refer to web pages or applications (including mobile) that are owned or managed by Closer2event SL, a company incorporated in Spain and act as agent, principal or under authority on behalf of another party, as the case may be. Any legal incident, if any, must be resolved in the courts of Barcelona. Spain.

Date of the last update of this policy: August 10, 2019